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Privacy Policy

Last updated 2 February 2025

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Apuldram Roses (referred to as ‘Apuldram Roses’, ‘I’, ‘us’ or ‘we’), includes the website apuldramroses.com.au (referred to as the ‘website’). This Privacy Policy (referred to as this ‘Policy’)  applies to visitors (referred to as ‘users’, ‘you’ or ‘visitor’) of this website.

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Apuldram Roses keeps this Privacy Policy under regular review and will update when changes take place on the website that will impact the privacy of the users. If you do not agree with this Policy, do not access the website or interact with any other aspect of Apuldram Roses.

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When we collect personal information, we’re required to comply with the UK Data Protection Act 2018 and UK General Data Protection Regulation (UK GDPR).

 

The provision of your Personal Information and data to Apuldram Roses is voluntary and you can opt out at any time. However, if you choose not to provide your Personal Information we may not be able to forward the material that you are requesting, provide you our services or respond to your request, application, proposal or query efficiently.

 

Due to the developing nature of privacy principles for online communication, this Policy may be modified or expanded considering new developments or issues that may arise from time to time. The amended Policy will be posted to this site and will operate from the time it is posted.

 

Further information on how we handle your personal information please get in touch by emailing Apuldram Roses via support@apuldramroses.co.uk

Contents

  1. What personal information do we collect?

  2. How do we collect and store personal information?

  3. Why do we collect your data and how will it be used?

  4. Do we disclose any personal data?

  5. How do you change or access your personal data?

  6. Exceptions to this policy

  7. How to make a complaint

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1. What personal information do we collect?

We will only collect Personal Information that is reasonably necessary and directly related to our functions outlined below (unless otherwise required by law). 

 

We will ensure that any personal information collected is relevant to our business purposes, is not excessive and is accurate, complete and up to date. We will collect all Personal Information directly from you, unless it is impracticable to do so.

 

The types of personal information that we will collect depends on the nature of your dealings with us and may include:

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  • Collection of information to provide services and goods, including delivery. This may include:

    • Names and contact details

    • Addresses

    • Purchase or account history

    • Payment details (including card or bank information for transfers and direct debits)

    • Information relating to loyalty programmes

    • Website user information (including user journeys and cookie tracking)

    • Information relating to compliments or complaints

    • Correspondence

 

  • Collection of information for the operation of customer accounts and guarantees:

    • Purchase history

    • Account information, including registration details

    • Marketing preferences

 

  • Collection of information for service updates or marketing purposes:

    • Names and contact details

    • Addresses

    • Marketing preferences

    • Website engagement information

    • Records of consent, where appropriate

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Apuldram Roses collects personal information and data in a transparent manner and, where required, obtains consent. You have the right to withdraw your consent at any time

2. How do we collect personal information and how is it stored?

Your Personal Information is collected when you provide it to us when using our website and services, this includes when:

  • You interact with our websites

  • When you purchase an item from us for make a booking

  • You submit a form containing personal information

  • You provide personal information via email

  • Enter into a contract with Apuldram Roses

  • When you apply for a job with Apuldram Roses

  • Make an enquiry to Apuldram Roses

  • Enter a competition run by Apuldram Roses

  • You are engaged in activities with Apuldram Roses

 

When information is submitted on the Apuldram Roses website, the details are held securely within the platform the website is hosted on.​

 

Apludram Roses is hosted on the Wix.com platform. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. Wix.com stores your data on secure servers behind a firewall. Wix may store your data outside of Australia, please Read the Wix Privacy policy for more information how they store your data.

 

An email address is only used for the purpose for which it is provided and is not added to any unauthorised mailing list or disclosed to other organisations unless you request that this be done.


We will only store your personal data for as long as it is needed and you maintain your right to rectification and erasure under UK data protection law.

3. Why do we collect your data and how will it be used?

Apuldram Roses will only use, communicate, handle or disclose personal information for the primary purpose for which the information was collected. This includes use for:

  • Providing services and goods, including delivery

  • Operations of customer accounts and guarantees

  • Sending you service updates

  • Responding to your queries or questions

  • Adding your testimonials or reviews to the website

  • Sending you marketing information about Apludram Roses 

 

This website also uses ‘cookies’, for analytics purposes to help us understand how users interact with the website. These cookies do not collect personal information and are anonymised. Please read the Cookies Policy for further information on the use of cookies on this website.

4. Do we disclose any personal data?

Apludram Roses will not use or disclose personal information for a purpose other than as noted in this policy or supplementary privacy notices unless:

  • Your express consent is obtained

  • We are required to or authorised by the law or a court order

  • It is otherwise in accordance with UK data protection law

 

Apuldram Roses takes all reasonable steps to ensure that itself and all associated service providers do not breach applicable privacy laws in relation to the information.

5. How do you change or access your personal data?

Under UK data protection law you have the right to access your personal data, have incorrect data updated, have data erased, stop or restrict the processing of your data.

 

If you would like to request access to any personal information held by Apuldram Roses or request a change or erasure to the information held, please contact us using the below channels and please include:

  • Your name and contact details

  • The personal information you want to access or change

  • How you’d like access to the personal information (such as receiving a copy by email or post)

  • If you authorise a person or organisation to access the personal information on your behalf.

 

Only you can access your personal information, unless you have assigned a legal guardian or authorised agent. Apuldram Roses has the right to refuse the request if we are not satisfied the request came from you or a person you authorised. Please see exceptions to this policy for more circumstances you will not be allowed access to your personal data or information.


If you make a request to access or amend your data, we must respond to you without undue delay and in any event within one month.

6. Exceptions to this policy

Apuldram Roses will use and disclose information beyond what is stated above in exceptional circumstances where legally required.

We reserve the right to disclose data to relevant authorities if:

  • There is suspicion that an offence is being or has been committed

  • Law enforcement agencies provide a warrant to inspect our logs​

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Access to your data may also be denied under UK Data Protection legislation if it relates to:

  • The prevention, detection, or investigation of a crime

  • National security or the armed forces

  • The assessment or collection of tax

  • Judicial or ministerial appointments

7. How to make a complaint

Apuldram Roses takes all reasonable steps to ensure the personal information it collects is accurate, complete and up to date. 

 

If you are not satisfied with how we handles your personal information, you can make a complaint using the contact details below. We will respond within 30 days of receiving a complaint.

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Email:
 support@apuldramroses.co.uk

Address:

Crouchers Farm

Birdham Road

Chichester

PO20 7EQ

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If you are still not satisfied, you may lodge a complaint with the Information Commissioner's Office (ICO):

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Online:
https://www.ico.org.uk/make-a-complaint
Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Cookies Policy

Last updated 2 February 2025

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Apuldram Roses (referred to as ‘Apuldram Roses’, ‘I’, ‘us’ or ‘we’), includes the website apuldramroses.co.uk (referred to as the ‘website’). This Cookies Policy (referred to as this ‘Policy’) applies to visitors (referred to as ‘users’, ‘you’ or ‘visitor’) of this website.

 

This Cookies Policy explains what Cookies are and how we use them. You should read this policy so you can understand what type of cookies the Apuldram Roses website uses, the information collected using Cookies and how that information is used.

 

Apuldram Roses keeps this policy under regular review and will update when changes to cookies take place on the website that will impact the privacy and rights of the users. If you do not agree with this policy, do not access the website or interact with any other aspect of Apuldram Roses.

 

When we collect personal information, we’re required to comply with the UK Data Protection Act 2018 and UK General Data Protection Regulation (UK GDPR).

 

Due to the developing nature of privacy principles for online communication, this policy may be modified or expanded considering new developments or issues that may arise from time to time. The amended policy will be posted to this site and will operate from the time it is posted.

 

Further information on how we handle your personal information please read our Privacy Policy or get in touch by emailing Apuldram Roses via support@apuldramroses.co.uk

 

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from Cookies. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.

We do not store sensitive personal information, such as mailing addresses, account passwords, etc in the Cookies we use.

What are Cookies?

Cookies are small text files that are saved on your computer or mobile browser to track information about your website visit. Along with similar technologies such as local storage, pixels, and tags, cookies help ensure your browsing experience is smooth and seamless.

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There are two broad types of cookies: 

 

First party cookies: These cookies are served directly by us to your device. 

 

Third party cookies: These cookies either collect data on behalf of us (like analytics or other technical service providers) or also collect data for their own purposes (like advertising and social media cookies). 

 

Cookies can be "Persistent" or "Session" cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted when you close your web browser. They can be used by the website to recognise your computer or mobile device when you open your browser and browse the Internet again.

What Cookies do we use?

We use both session and persistent Cookies for the purposes set out below:

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Essential Cookies 

Type: Session Cookies

Essential cookies are necessary for the website to function properly and cannot be turned off. These cookies enable core features such as security, network management, and accessibility. They ensure the website performs as expected every time you visit. While they cannot be disabled, they do not store any personal information.

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Functionality Cookies
Type: Persistent Cookies
These Cookies allow us to remember choices you make when you use the website, such as remembering your login details or language preference. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the website.

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Analytics Cookies

Type: Persistent Cookies
These cookies allow us to count visits and review key traffic sources so we can measure and improve the performance of our website and cannot be turned off. They do not store directly personally identifiable information but are based on uniquely identifying your browser and internet device. We use Google Analytics to measure website traffic and engagement data.

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Advertising Cookies

Type: Persistent Cookies
These cookies deliver relevant ads and marketing to you based on your interests and interactions with our website. These cookies help us limit the number of times you see an ad, measure the effectiveness of our campaigns, and improve your overall experience. With advertising cookies enabled, we aim to make sure that the ads you see are meaningful and aligned with what matters to you. Advertising cookies such as those detailed above will not load unless you consent to receiving Advertising cookies. We advertise with Meta and Google, fore more information please read their policies.

Your Choices Regarding Cookies

If you do not want information collected using cookies on this website, first you must disable the use of cookies in your browser and then delete the cookies saved in your browser associated with this website. You may use this option for preventing the use of cookies at any time.

 

If you do not accept our cookies, you may experience some inconvenience in your use of the website and some features may not function properly.

 

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit your web browser's official web pages.

Contact Us

If you have any questions about this Cookies Policy, please contact us.

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